Insight gathered
We are committed to listening to your views to help us make improvements to the way health and care services are delivered across Lancashire and South Cumbria.
Here's what you've told us:
Engagement carried out in 2024
Over 200 South Asian ladies were invited to a listening event at the end of June 2024 at Sahara’s community centre in Preston to discuss barriers to cancer screening.
This engagement was carried out between February and June 2024.
The engagement exercise sought to reach out to people with frailty and their carers to find out from their perspective what challenges they faced on a daily basis, how they access support and what could be done to make this better where they felt improvements were needed.
The engagement encompassed both face-to-face opportunities and a survey, available online or in paper form. Multiple colleagues, partners and community and voluntary sector organisations were contacted. This resulted in 146 people listened to face-to-face at engagement events across Lancashire and South Cumbria and 105 survey responses completed online.
In May and June 2024, a questionnaire was developed and distributed which would ask people in West Lancashire about their views and experiences of local community services as part of a review of the delivery of community services in that area.
A total of 66 people completed the questionnaire, 55 of which had accessed community services, either directly or for someone they care for. Some rich insights were received which are detailed in the analysis report.
Read the analysis report.
Special allocation schemes were created to ensure patients who have been removed from a practice patient list can continue to access healthcare services. The NHS has a responsibility to ensure all patients can access good-quality GP services and that patients are not refused healthcare.
In Lancashire and South Cumbria, the special allocation scheme is currently provided by Compass Medical Practice. Compass Medical is run by Fylde Coast Medical Services (FCMS).
A review of the service was required ahead of a decision on a long-term provider for the service and whether a full procurement exercise is required.
As part of this review, feedback was sought from patients regarding the service they currently receive and what changes, if any, they would like to see. This took place throughout December 2023 and January 2024.
The survey received 46 responses - more than 17 per cent of patients. This was higher than anticipated at the beginning of the exercise and was supported by the practice writing to and texting all of its 259 registered patients.
The majority of patients were complimentary about the service they received from Compass Medical Practice. When asked what was good about the service, only 30 per cent provided negative comments. More than a quarter praised the staff while another 20 per cent commented on the high standard of care. And when asked what could be improved about the service, 43 per cent said ‘nothing’. A small number of areas that could be improved were raised, mainly around access and the location of the service.
Read full engagement report.
Engagement carried out in 2023
A public engagement exercise was undertaken during September and October 2023 working closely with patients of Withnell Health Centre.
The engagement programme aims to support the procurement process and consisted of patients and public in the local area being asked to provide feedback on the service provided by Withnell Health Centre and to indicate what, if anything, could be improved about the service currently on offer. The engagement process is not intended to contribute to a decision about any potential procurement option.
Patients have also been asked to identify what aspects of primary care provision they feel are most important to them.
The feedback from the patient engagement exercise is summarised in the evaluation report. The report is intended to be used to support the development of the service specification and to support the procurement process.
Haverthwaite Surgery is a GP practice in Backbarrow, near Ulverston, with a registered list size of just under 2,900 patients.
The surgery is based in premises built in 1992. In August 2023 the landlord served a section 25 notice requesting the practice either signs a new lease which would make them responsible for funding repairs of the building or vacates the premises. The notice requested that the tenants vacate the premises.
Following a review of the options – and having heard the views of patients at the practice – it was agreed that land and a building nearby would be converted into a new surgery building. The landlord has agreed that until those new premises are ready, the practice can remain in its current building.
Following the retirement of the two GP partners at Liverpool House Surgery practice in Cumbria, an engagement exercise was launched in March 2023. The purpose was to help us understand how changes at the practice would affect patients and to support us to make a decision on the future of the practice.
Throughout 2023 we undertook a series of listening events across Lancashire and South Cumbria and captured the themes, issues and concerns that people raised. These have been shared with those who attended to ensure we haven’t missed any of the points attendees wanted to make. You can read the reports from each of the listening events below:
Following on from previous work with partners, including NHS organisations, local authorities, children, young people and parents/carers and representatives from the Voluntary Community, Faith and Social Enterprise (VCFSE), a new model of delivery to improve services supporting the emotional wellbeing and mental health of children and young people aged 0-19/25 was co-produced.
To understand what values a child, young person and parent/carer would like to see in any new provider of mental health support services, a member of the ICB’s engagement team was asked to develop a survey.
This survey ran in June 2023 and was intended to find out from young people and parents/carers the principles and values they wanted to see from such services and their staff so these could be fed into the procurement work.
Read the survey results.
Further to the mental health engagement with young people in 2022 and the development of a mental health campaign aimed at young people, three online questionnaires were developed in May 2023. The aim of these questionnaires was to understand if, how and where young people and their families, as well as education staff, were accessing mental health support, and whether they are aware of the Healthy Young Minds website. This was to help support the evaluation of the mental health campaign.
You can read the full engagement report on the Healthy Young Minds website: Healthy Young Minds :: Mental health campaign engagement (healthyyoungmindslsc.co.uk)
Engagement carried out in 2022
In October 2022, a short survey was developed to gather feedback on the draft priorities from people living and working in Lancashire and South Cumbria.
Read the summary results of the feedback:
You can also read the engagement feedback that was produced from identifying the change to places.
In October and November of 2022 we worked with Rock FM to hold four children and young people workshops with pupils from four local secondary schools.
The aim of the workshops was to understand what mental health means to young people and what they know about local services. This would then help to inform the development of a mental health campaign aimed at 11 to 18 year olds.
Find out more on the Healthy Young Minds website.