- 84% of patients thought they were seen by their GP as soon as necessary
- 87% thought the length of time waiting for the test to be done was about right
- 88% felt they were told sensitively that they had cancer – an increase from 81% the previous year
- 87% of patients felt that treatment options were completely explained
- 92% of patients found it was very or quite easy to contact their Clinical Nurse Specialist (CNS) an 11 point jump on the previous year (81%)
- 93% of patients felt they got understandable answers to important questions all or most of the time compared to 86% in 2019
- 79% felt that afterwards, staff completely explained how the operation had gone in an understandable way
- 85% of respondents had confidence and trust in all the doctors treating them
- 90% felt beforehand that they had all the information needed about their radiotherapy treatment
- 87% felt beforehand they had all the information needed about their chemotherapy treatment
- And when asked about their overall NHS care, the average rating of care when scored from very poor to very good was 8.9.
National Cancer Patient Experience Survey
We want our patients to have the best experience possible and having continuous patient feedback is crucial in helping us deliver what patients want and need.
The National Cancer Patient Experience Survey (CPES) asks for feedback from cancer patients (16 years and over*), to inform and improve local cancer services across England.
Organisations across the NHS, including commissioners and providers, national policymakers and cancer charities use the results to understand what is working well and which areas need improvement.
You can see the most recent results, from the 2022 survey on the NCPES website where you can view the data by hospitals trust, cancer alliance and region.
*A new survey has been launched for those aged 16 and under, www.under16cancerexperiencesurvey.co.uk.
The NHS will invite you to take part if you received treatment for cancer as an inpatient or day-case, and left hospital in April, May or June 2023.
The CPES survey takes 10 to 20 minutes to complete. You can complete it online, on paper, or over the phone. If you need help, or need the survey in another language, call the free helpline: 0800 103 2804.
Your response to the National Cancer Patient Experience Survey CPES is anonymous.
The results of the survey will be available in Summer 2024.
For more information about the CPES survey and how to access help and support in completing it, please visit www.ncpes.co.uk.
- 83% of patients thought they were seen by their GP as soon as necessary, a decrease on the previous year
- 93% said they received all the information needed about their diagnostic test
- 85% of patients felt they were told sensitively that they had cancer
- 84% felt that treatment options were completely explained
- 93% of patients said they were given the name of a Clinical Nurse Specialist (CNS) who would support them through their treatment and 88% found it very or quite easy to contact their CNS
- 72% said that hospital staff told them they could get free prescriptions, a decrease on the previous year (83%)
- 95% felt that beforehand they had all the information needed about their operation
- 81% of patients had confidence and trust in all the ward nurses treating them, a big increase from 71% the previous year
- 75% of patients thought there were always or nearly always enough nurses on duty to care for them, an increase from 63% in 2019.
- 89% of patients felt they were always given enough privacy when discussing their condition or treatment
- 85% felt beforehand that they had all the information needed about their radiotherapy treatment
- 82% felt beforehand they had all the information needed about their chemotherapy treatment
- And when asked about their overall NHS care, the average rating of care when scored from very poor to very good was 8.9.
The 2022 survey results have recently been released.
The survey asked for experiences of cancer treatment among people who left hospital in April May or June 2022.
You can see the results of the 2022 survey by hospitals trust, cancer alliance and regionally on the NCPES website.
Overall, cancer patients in Lancashire and South Cumbria praised the care that they received.
More than 90 per cent of cancer patients in Lancashire and South Cumbria who completed the survey gave their average rating of care as 9 out of ten, against a national score of 8.9.
There were improvements in the number of patients who said they were invited to bring a friend or family member with them when they received their diagnosis – 79 per cent in 2022, up from 73 per cent in 2021. Similarly, there was an increase in respondents who said that their family members or carers were involved in decisions about their treatment when the patient wished them to be - 80 per cent in 2022, up from 75 per cent in 2021.
The four acute hospital trusts in Lancashire and South Cumbria are now developing their own plans for acting and improving on their respective survey results.
They are:
• Blackpool Teaching Hospitals NHS Foundation Trust
• Lancashire Teaching Hospitals NHS Foundation Trust
• East Lancashire Hospitals NHS Trust
• University Hospitals of Morecambe Bay NHS Foundation Trust
To view the results for each hospital trust visit the interactive dashboard online and choose ‘Trust’ on the left-hand menu.
