Carers Charter

Our commitment to you as a carer

Carers play a vital role in supporting people in our communities. This charter sets out what carers, who are often family and friends, can expect from services across Lancashire and South Cumbria.

Do you help a family member, friend or neighbour who cannot manage without your support? If so, and the care you provide is unpaid, this charter may be for you.

Acknowledge

We will acknowledge you in your caring role, making sure that we understand the help you provide. We will make sure you are listened to, valued and respected throughout your experience with us.

Involve

We will make sure that you are involved and included. We will keep you informed where we can, and explain why if we can’t. We want you to tell us how we can improve our services.

Communicate

We will make sure you are listened to and communicate clearly.

Support

We will make sure you know about the services you can access, and make you aware of your rights as a carer including the statutory carers assessment.

The Lancashire Carers service 

Tel: 0345 688 7113

Provide information, advice and a wide range of specialist support servicesdesigned to help carers continue in their caring role for as long as they choose and reduce the impact the caring role can have on their own health and wellbeing.

Age UK Lancashire

Tel: 0300 303 1234

Respite via cognitive stimulation therapy (for people with dementia) and day services, as well as help from their support at home service; cleaning, laundry, shopping and companionship.

Alzheimer's Society

Tel: 0333 150 3456

Carers information and support programme.

Carers Allowance Unit -

Tel: 0800 731 0297 | Textphone: 0800 731 0317

If you spend at least 35 hours a week caring for someone with an illness or disability, ypu may be eligible for extra money called carer's allowance. Call for assistance with any Carers Allowance related queries. 

Carers Help and Talk (CHAT) line

Tel: 0333 103 9747

Don't suffer in silence. All calls are answered by volunteers who can offer understanding with regards to the common challenges faced by carers. Available 24 hours a day, 7 days a week, 365 days a year.

NHS Carers Direct Helpline

Tel: 0300 123 1053

Further information for carers and signposting to local sources of support in England.

Adult Social Care (Lancashire County Council)

Tel: 0300 123 6720

Support with social care needs including technology enabled care (e.g. pendants), daytime support, care at home, supported living/extra care housing, residential care, safeguarding as well as information regarding deprivations of liberty (DOLs).

Age UK Lancashire

Tel: 0300 303 1234

Scams awareness, digital support, footcare, planning your retirement, and will writing.

Care Navigators (Lancashire County Council)

Tel: 0300 123 6720

Free and impartial service to anyone in Lancashire over the age of 18 looking for safe professional care services that match their needs and requirements. E.g. help finding short term care - for example to recover from an illness, surgery or respite.

Age UK Lancashire

Tel: 0300 303 1234

The housing and advice team can support with benefits, housing, and blue badge applications, including form filling.

Attendance Allowance Helpline

Tel: 0800 731 0122 | Textphone: 0800 731 0317

If you have a long-term illness or disability and you've reached State Pension age, you may be entitled to a benefit called Attendance Allowance. The helpline can provide assistance with any attendance allowance related queries.

Blue Badge Applications (Lancashire County Council)

Tel: 0300 123 6736

The Blue Badge scheme helps people with severe mobility problems, park close to their destination. Call for assistance with any Blue Badge related queries.

Personal Independent Payment (PIP) Enquiries

Tel: 0800 917 2222 | Textphone: 0800 917 7777

Personal Independent Payment (PIP) can help with extra living costs if you have both a long-term physical or mental health condition or disability and experience difficulty doing certain everyday tasks or getting around because of your condition. You can get PIP even if you'e working, have savings or are getting most other benefits.

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