Digital support for patients referred to elective care

Our digital team is working with several organisations to offer digital support to people who have been referred to elective care services. Elective care covers a broad range of non-urgent services, usually delivered in a hospital setting from diagnostic tests and scans to outpatient care, surgery, and cancer treatment.

Our main partners

We have commissioned Age UK Lancashire to deliver this service to people who are referred to our four main Trusts in Lancashire and South Cumbria.

Age UK Lancashire have recruited five digital health navigators, who have participated in the Digital Unite training and ICB coaching training to enable them to support people more effectively.

Working together to make a difference

We have aligned this programme of work to a number of services across the system

• Hospital after care service
  • Delivered by Age UK Lancashire
• Set for surgery
  • Referrals for home visits
• Pop-up clinics
  • Our four hospital trusts
    • Blackpool Victoria

We commissioned Age UK Lancashire to employ digital health navigators to deliver this service:

• We have commissioned five digital health navigators to support people to use different technology to support lifestyles, issues, hobbies as well as health and wellbeing
• We are working with different services across Lancashire and South Cumbria

Digital Unite are providing training modules, information resources and support to people we identified as champions.

Age UK Lancashire are:

• Supporting people to become digitally activated in the best place for them - at home, hospital, local area
• Have linked into our hospitals and current initiatives, such as Set for Surgery
• Are promoting this service in pop-up clinics